VICE PRESIDENT NURSING AND PATIENT SERVICES
UF HEALTH SHANDS HOSPITAL
How do our doctors reinforce our nursing division’s mission of “experienced care and expert caring?
Our physicians are key players in the culture of care nursing has developed. They assist in teaching classes for new nurses’ orientations, thoroughly explain procedures and patient needs and are always open to questions. This level of accessibility and expertise provided by our physicians develops our nurses and helps us become experts in our own practice.
Can you give a recent example of a physician making a patient’s experience a great one?
A woman was recently admitted from the UF Health Shands Emergency Center at Springhill, and although the staff was busy, she raved about the level of care she received from everyone she encountered, from technician to nurse. The patient described her physician as warm, caring and professional, and went into detail about how she took the time to listen and get to the root of her problem, although she had others to care for as well. This type of feedback comes across my desk every week, and the attentive, personalized care that our physicians provide makes them one of a kind.