Patient-Centeredness: A team effort
Highlighting a team dedicated to our patient experience
More than 250 executive leaders, managers and frontline staff are working together to address key quality and patient experience measures at UF Health. The Efficiency, Effectiveness and Patient-Centeredness initiative, or EEPC, is composed of 14 interdisciplinary work groups assigned to improve factors that affect patient experience and length of stay. Here we highlight the Patient-Centeredness at Faculty Practices team.
“The surveys are showing that we do some great things, but we’re not there yet in all domains,” said Marvin Dewar, M.D., J.D., UF Health Physicians chief executive officer and UF College of Medicine senior associate dean. “We will use these surveys to identify what is most important to our patients and then focus on excelling at that. It’s a journey — we’re rethinking what represents quality care.”
To learn more about the initiative, read the fall 2016 edition of The Q Report online at qreport.health.ufl.edu.
EEPC team: Patient-Centeredness at Faculty Practices
Co-chairs:
Marvin Dewar, M.D., J.D., and Laura Gruber, M.B.A., M.H.S.
Goals:
Become a more patient-centered organization by garnering patient feedback to assess care, then taking steps to establish patients as active participants in their care.
Why?
Aligning health care around patients is shown to enhance efficiency and increase satisfaction and clinical outcomes.
Process:
Send out electronic surveys to all UF Health Physicians patients
Assess real-time data and observe trends
Develop and initiate plans to address specific opportunities