Hospitality Huddles off and running!

With just a few months of Hospitality Huddles under our belt, these powerful employee conversations have already impacted our organization. Huddles allow us to hone in on the behaviors we learned during Hospitality & Service training to improve the patient experience and our workplace interactions.


So far this year, Huddles have covered topics including first impressions, etiquette in shared spaces, keeping conversations positive and appropriate, and being sensitive to noise levels and interruptions. People are noticing the difference.

“Before our Hospitality & Service initiative, if I saw someone who looked lost I would help them. Now, I frequently don’t get the chance as someone else is beating me to it,” said Don Norstrand, M.S.N., R.N., CCRN, UF Health Shands Hospital Nursing Research and Education nurse education specialist.

We encourage all faculty and staff to continue participating in their work area’s twice-monthly briefings as they become a part of our work culture.

“Because of the Hospitality Huddles, camaraderie was developed and a boost to our team was clearly evident,” said   Heather Lanphar, UF Health Endoscopy Center clinical coordinator. “I can’t wait to experience future discussions to see how this will trickle down to great patient satisfaction.”

For the latest Hospitality Huddle topics, testimonials, leadership toolkits and more, visit