Santiago performed CPR and Robinson walked alongside the stretcher as the duo transported the patient to the trauma center. The nurses took over as Robinson went back to the front area of guest services.
The patient was revived after a few minutes.
Robinson was relieved. He said he felt like a weight was lifted off his shoulders.
“Just to know the patient was breathing again was incredible,” Robinson said.
Robinson continues to receive praise and thanks from physicians and nurses for his quick actions.
“During the patient experience orientation, we explain how important the guest services specialists are to creating the best experience for patients and their visitors at the entrances and public areas of the hospital,” said Ashley Harrold, patient experience manager. “We encourage them to own that space and feel enabled to do everything they can to care for it and everyone in it. Jacquez’s experience with this patient is a great example.”
Now, Robinson feels even more prepared to care for hospital patients and visitors.
“Don’t take life for granted and always check on others,” Robinson said. “Making sure people are okay is a part of my job and I was happy to assist in any way I could.”