UF Health IT introduces better resources and self-help tools

By: Kim Rose
“Every team within UF Health IT Services has participated on some level in the design, testing and evaluation of the new platform.
"We’ve developed an integrated tool for all our Gainesville and Jacksonville customers as well as those in some of our affiliate hospitals.”
— Matt Cottler, Customer Service director
UF Health IT Services
“The IT Help service portal will foster a meaningful way for everyone here to interact with UF Health IT.
"The site will include a growing catalog of IT services, offer expanded shared knowledge and help us keep customers better informed of service status updates.”
— Robert Rhan,
UF Health IT Technical Support Center manager

How to access the new IT Help service portal:

  • Visit directly (and bookmark it).

  • From the intranet homepage:

    • Under the “Employee Services” tab, select the “IT Help” orange link on the right.
  • Log in with your UF Health user ID and password.

Take the tutorial: