The team will sit with members of a department, shadow them and watch them do their work every day so they can understand their daily duties.
“We offer a variety of services. But in the end, it’s all about helping people and departments become more effective operationally,” Fountain said.
The Learning Leader Lab
In December, the team partnered with UF Health Shands Human Resources Development to offer a Learning Leader Lab class for representatives from many UF Health Shands and UF Health core departments. They addressed a holistic leadership approach and touched on cognitive and emotional elements of leading, as well as the operational and data-driven elements.
“A lot of what we do has to do with metrics, but it’s also about process. Are you spinning your wheels and getting nowhere?” Fountain explained. “Do you have clear handoffs with the teams you work with? Some teams don’t work well with others and we can help with that. Sometimes, managers don’t think there is a solution to a problem and think they just have to deal with it. But we can help.”
Fountain says that every problem can be measured and every measurement can be analyzed — which means there is a solution somewhere.
For assistance, find them on the Bridge intranet under Bridge.UFHealth.org/shands-operational-effectiveness and pull up the Services tab to request a project.