You’ve mentioned investing in staff: Please talk about this.
Our employee engagement is excellent. We don’t want to take anything for granted as an employer and a family of faculty and staff. I want people, when they think of themselves in 20 or 25 years, to want to still be here working for UF Health. Therefore, engagement is a priority I set for our managers: To use each year’s engagement survey results, take staff feedback and work with their teams to improve the work experience.
Our Nursing and Patient Services division has really excellent practices for engaging, training and supporting staff. We have a 12.2% nurse turnover rate, while the state’s average is 18.5%. In other words, we’re about 41% above the state average, while there’s a lot of competition for highly skilled and talented nurses. That’s fantastic, and I credit our nurse leaders and supervisors, as well as faculty support for nursing.
This is just one great example. However, we can’t rest on our laurels. Engagement is about the ongoing relationship between staff and managers. People want to be heard and have their input valued and used. We need managers willing to listen and use feedback to tackle problems.
Health care should be an inspiring and rewarding place to work. Our results show us that we have an incredibly motivated workforce. This impacts our patients’ experience when our faculty and staff are connected and passionate about what they do. We need to keep work satisfaction a priority.
How else are our executives engaged and leading by example?
We have outstanding leaders who participate. Dr. Nelson (David R. Nelson, M.D., UF senior vice president for health affairs and UF Health president) still runs clinics, sees patients and is an acclaimed physician-researcher.
Dr. Tyndall (J. Adrian Tyndall, M.D., M.P.H., FACEP, UF College of Medicine interim dean and emergency medicine chair) still takes E.R. shifts. Leaders shouldn’t be divorced from the real world.
I’m involved with our hospital operations as I don’t want to be out of touch or useless like a captain asleep at the wheel. We have great hospital executive leaders. I’m eager to work with our new chief operating officer as well as our operations leaders, nursing leaders, medical staff executives and core service chiefs as well as our outstanding directors and managers. We have incredible teams and we’re an engaged leadership team.
Our leaders are emblematic of how hospitals and business/management teams have to shift and evolve along with the organization.
Personally, I want to be responsive to our staff and to the community. Our leadership team is committed to listening and making progress. We all want to make health care better for our patients, for people throughout Gainesville and North Central Florida, and for consumers across the state.
But it’s really simple: People get sick and seek the best place to help them. We do our best to provide the best care for those who need us. This will be another great year because you, our faculty and staff, have that passion and drive to change lives.