Dennis Eckford is a problem-solver. One day in the OR, the laser foot switch failed to work due to a malfunction behind a vision system. Dennis assessed the situation and was able to hold in the foot pedal plug for more than an hour to allow the surgery to proceed without incident. The surgeon involved praised Dennis for his exceptional customer service and concern for the best outcomes for our OR team and the patient. Thank you, Dennis, for being there for the OR team and the patient.