Customer Service is the Key
Part of what makes our roles at UF Health so rewarding is the wonderful people we work alongside each day. Health care is a unique industry that requires a certain level of compassion and selflessness, and you — our faculty, residents, nurses, staff and volunteers — strive to always put our patients first. In our organization, we care from the heart, and programs such as Customer Service is the Key help us recognize colleagues who meet and exceed our Hospitality & Service standards.
Check out this recent CSK nomination:
Jessica Cornman, P.T., D.P.T., P.C.S., UF Health Shands Rehab Services physical therapist, took the initiative to make the best out of a challenging experience for a teen patient. The teen was required to sit upright in a chair, which proved to be challenging because of two large cannulas that were in her neck area. To assist the patient, Cornman created a lightweight headpiece to help her sit up comfortably and hold the cannulas in place. In addition, Cornman “bedazzled” the device with purple beads. When the patient saw the new headpiece, it put a big smile on her face.
This nomination was submitted by one of Cornman’s colleagues.
Please help us recognize your colleagues for going above and beyond.
To submit a CSK nomination, visit the Bridge and search “CSK” or call 352-265-0495 for more information. If you hear a patient compliment a staff person for their service, please let them know how to submit a nomination. To read more CSK stories like this, visit news-notes.UFHealth.org and read archived May editions, featuring our annual CSK feature spread in honor of National Hospital Week.