On the wall above his desk, UF Health Shands CEO Ed Jimenez has a large framed quote by Jimmy V., aka Jim Valvano. He was an American college basketball player, coach and broadcaster who motivated many and supported cancer research following his own diagnosis.
The quote reads, “How do you go from where you are to where you wanna be? And I think you have to have an enthusiasm for life. You have to have a dream, a goal. And you have to be willing to work for it.”
It seems appropriate to ask about this quote as we mark several staff celebrations and recognize Customer Service is the Key honorees, with inspiration as a common theme.
I’ve said it before: I am inspired by the people around me. Our faculty and staff have passion. And then they have the determination to put that passion into action. In this organization, you see people doing their best work as an expression of who they are. What makes a person be of great service? Without asking them to verbalize their choice or behavior, you watch them and see they follow a calling. Some people have a natural drive to touch peoples’ lives, and we see amazing acts of kindness and thoughtful care. When I ask staff about it they usually say it’s part of their job. They’re so used to expressing compassion, they see it as normal and routine. But it’s a special way of being, and I don’t take it for granted.