Seven ways to conduct an effective Hospitality Huddle

  • Allow different managers to present, and empower staff to lead Huddles as well.

  • Use the script as a guide and tailor discussions to address your team’s roles and missions.

  • Encourage team members to share personal and patient stories, but ask them to protect sensitive information and be sure to omit names, titles and possible identifiers.

  • Send Outlook reminders and start a Huddle bulletin board to maintain a consistent schedule and hold team members accountable for attending.

  • Take staff away from their workspaces and hold Huddles in a less confined, more casual setting.

  • Schedule Huddles in advance and stick to the schedule to ensure team familiarity with meeting times.

  • Keep Huddles short and sweet — between 10 and 15 minutes is a good range.