It’s Monday morning and staff members in Suite 3120 of the 1329 Building simultaneously receive a calendar notification that their Hospitality Huddle is about to begin.
They quickly finish emails, put away work and head toward the front desk, reminding their teammates as they pass each cubicle. In just a few minutes, at least 20 members of several UF Health teams — Communications (Strategic Communications, Marketing and Admin teams), Business Development, and Operational Effectiveness (formerly Management Engineering) — gather, ready to discuss the month’s Hospitality & Service behavior.
Every other Monday, Hospitality Huddles bring these teams together and different managers and front-line staff facilitate the conversation. Although each department differs in focus, the Huddle discussions prove they have much more in common than they first thought.
In January, the teams shared personal experiences for how to avoid the dreaded “reply-to-all email apocalypse,” and they often adapt patient-centered behaviors to internal customer practices. Each Huddle reveals common experiences among the group. The Hospitality & Service standards bring consistent focus to how we make UF Health welcoming for all.
In the coming months, we challenge you to include other teams or units in your department Huddles. Pay special attention to how different topics resonate with each team. What are some similarities and differences in people’s reactions? How can you use another team’s insights to improve the way your teams interact with each other as well as your customers?
The Hospitality & Service Steering Committee would like your feedback. Visit the Hospitality & Service Bridge site and select the “In Your Words” tab.