Work order system gets improvements

Facilities work order system will provide improved service

As we continue to improve our physical facilities, we’re working behind the scenes to upgrade technological tools. UF Health Shands Facilities is introducing a new work order system to help us better maintain our “environment of care” — the term used to describe the health care workplace.

The current work order system, using CHRIS, is being replaced by a tool called Mainspring in early October.

Mainspring offers several benefits:

  • Digital work order requests

Facilities Maintenance staff will be equipped with iPads for added efficiency, including a faster response time and ability to handle more requests. When employees complete a work order request, automatic escalations and alerts to facilities staff ensure the request gets passed along to the right person. Employees can track work orders online to check the status in real-time and review open requests.

  • Better customer service

All requests will be monitored through a centralized data program. This means our maintenance teams can track work order requests in real-time from input to completion. Additionally, employees will automatically receive a receipt after submitting a work order request.

  • Smart auto-complete forms

No matter which computer an employee uses to submit a work order request, their information will automatically be filled in on the form based on the computer’s location.

UF Health Shands staff will continue to enter work order requests by visiting the UF Health Bridge. Hover over “Employee Services” and click the orange “Work Order Request” button on the right-hand menu.

For questions related to this upgraded service, visit UF Health Shands Facilities at or call the Enterprise Building Operations Center at 352-265-2273.