Beneath the bustling floors at UF Health Shands Hospital is a small department that keeps our facilities operating smoothly.

The Enterprise Building Operations Center, or EBOC, a UF Health Shands Facilities department, occupies a control room in the basement filled with television screens, monitors and phones. Staffed by 18 employees, the EBOC operates 24/7, 365 days a year.

The EBOC serves two main functions:

• EBOC employees dispatch security officers, Environmental Services employees and Maintenance and Facilities staff when needed for issues ranging from security escorts, WeCare (formerly iCare) calls, transportation requests and more.
• They also monitor multiple systems at several buildings, including the fire alarm system, tube system and day-to-day maintenance.

For immediate issues like empty paper rolls in a restroom, spills, torn chairs or damaged flooring that can pose a hazard, the WeCare team would like patients, employees and staff to call them at 352-594-2273.

Any UF Health Shands or UF College of Medicine staff person providing service in a UF Health Shands facility, as well as patients and visitors, can call WeCare. The system is designed to empower individuals to report problems and know that help is on the way from staff in Environmental Services, Engineering and Safety and Security. You’ll start to see signage in key areas promoting WeCare.

If you need to report a clinical or patient safety issue, please don’t use WeCare. Instead, make a Patient Safety Report on the UF Health Bridge (under the “Quality and Patient Safety” widget on the home page, click the orange “Submit a Safety Report” button), or call the 24-hour Patient Safety Hotline at
352-538-2635.