Over the last several months, UF Health faculty and staff have undergone Hospitality and Service training to further enhance the patient — and employee work life — experience by learning new Standards of Behavior.
The next step in this journey is measuring how well employees are engaged with their work. Studies show that engagement creates an emotional investment in an organization — employees take more pride in their work and make decisions to benefit the organization and its customers. Because patients are at the heart of everything we do, fostering a culture of engagement will impact our work behaviors and enable us to provide our patients with the best quality care.
Starting March 23, the annual UF Health Shands Employee Engagement Survey will open to all UF Health Shands employees and those who are members of core service departments. Your opinion counts. Tells us what you think about your work life.
Leaders are listening
The Employee Engagement Survey is a way for you to directly impact your work environment. Here are some ways leaders listened to feedback from their area’s survey results and then created and followed a roadmap to improvement.
“We have increased rounding for our staff and host monthly meetings (with the same message) for both day and night shift nursing employees.”
Duke Lim, M.S.N., R.N., CNML, UF Health Shands Nursing and Patient Services associate vice president
“We’ve created focus groups with administrative staff and our medical directors to explore how we can improve teamwork and improve low-scoring areas.”
Lisa Dowd, B.S.N., R.N., CRRN, NE-BC, UF Health Shands Rehab Hospital Nursing and Patient Services director
“Staff wanted to be more involved, so we now hold more events for holidays and general employee engagement, like a cook-off where employees are awarded mini spoons for great dishes. It’s helped our management team become more approachable to staff.”
Tim Jones, UF Health Shands Environmental Services director
Survey roadmap checklist
Every great road trip needs a solid checklist to help things stay on track. Here are some to consider before beginning your survey journey.
- The survey is open March 23-April 13.
- The survey is confidential.
- Find the survey in the “Human Resources” section of “FYI: Announcements” on bridge.UFHealth.org.
- Your manager will provide computer access at work for staff to complete the survey.
- Take the survey at work or at home.