Hospitality & Service – coming your way!
Hospitality and Service Standards of Behavior training has rolled out to hundreds of UF Health managers and directors, and now we’re asking everyone to get involved. If you work for UF Health Shands, UF Health Physicians or the UF College of Medicine — it’s your turn!
Leaders who completed the class responded with a flood of positive feedback. Now you can learn about the Hospitality and Service culture we’re striving to make consistent across UF Health. It starts with clearly outlined behaviors. They are derived from our best practices and melded with lessons learned over the years. When we demonstrate these shared principles and behaviors, we will improve our already excellent environment of care and contribute to the positive experience of our patients and visitors — and each other.
To sign up, visit myTraining at mytraining.UFHealth.org and choose your three-hour Hospitality and Service session from a list of dates and times. Check with your supervisor to discuss expectations and determine the best time to attend. You will learn specific behaviors and guidelines based on four categories: hospitality, professionalism and responsibility, teamwork and communication.
You will decide how to apply the Standards of Behavior to your position at UF Health with a Personal Commitment Action Plan and develop individual goals for each category. Group activities will spur discussion about your personal experiences and observations. You’ll use a detailed workbook to help you consider how you can apply the behaviors to handle difficult situations and resolutions.
At the end of the class, please take the pledge to apply the standards and ensure the best possible environment of care for our patients. Bring the signed pledge form back to your supervisor to review your personal goals and action plan.
We encourage you to take the principles you learn to heart and integrate them into your day-to-day activities at work.
Every interaction we have at work can make a positive difference in someone’s experience. Help us support our patients, visitors and each other by building a culture of Hospitality and Service at UF Health!
To sign up, visit myTraining at mytraining.UFHealth.org and choose your three-hour Hospitality and Service session from a list of dates and times.