Dear Colleagues:

Moving medicine forward is not the work of one person: it takes thousands of members of the UF Health family to achieve our goals. Here at UF Health Shands, every day, thousands of us unite to steer our hospitals and outpatient programs in the right direction. Each of you lays the bricks for our foundation.

The next eight pages feature Customer Service is the Key nominees who have gone above and beyond for patients, families, visitors and co-workers. Exemplary quality care and hospitality and service are built into the framework of UF Health, and we are proud to highlight the efforts of those who make our organization stronger.

Each year, we receive thousands of CSK nominations detailing stories of generosity, attention and action. It can be as simple as a gesture that brightened someone’s day, or as crucial as a quick response that prevented a medical error. CSK nomination forms are located on our nursing units, reception desks and on the Bridge on the UF Health Shands Human Resources site. Please continue to nominate your colleagues, as we love to celebrate our faculty, residents, staff and volunteers. Thank you for supporting the CSK program.

These CSK nominees are trailblazers in their respective areas who have cultivated our culture of care through their service. It is vital that we recognize faculty and staff for the outstanding work they do daily. Together, we will continue to move UF Health forward!

Thank you,

Janet Christie
Senior Vice President, Human Resources
UF Health Shands